Your payments
around the world
in one app

Your card is issued and serviced through regulated financial partners and card-issuing providers. Card payments are protected by the security systems of the card network and issuer, including 3D Secure support and transaction monitoring. We also apply security and AML/KYT checks where required. Never share your card details, verification codes, passwords, or access to your account with third parties. If you notice an unfamiliar transaction, contact support as soon as possible.

Open the card in the app, select Top Up, enter the amount, and choose one of the available payment methods. If you are topping up with cryptocurrency, always use the exact coin and network shown in the app. The balance will be credited after the transaction receives the required network confirmations and passes the necessary checks.

The card issuance fee is shown in the app before you confirm the order and may depend on the selected card type or BIN. There is no recurring card maintenance fee. Any applicable issuance, top-up, conversion, or other transaction fees are displayed before the relevant operation whenever applicable.

The available top-up currencies and cryptocurrencies are shown directly in the app when you add funds. You can make card payments in different merchant currencies. If the purchase currency differs from the card's settlement currency, the amount is automatically converted according to the exchange rate and rules applied by the card network and issuing partner. Additional conversion costs may apply.

Verification requirements depend on the card product and the issuing partner. If identity verification is required, the app will show exactly which information or documents you need to provide. Most checks are completed automatically, but in some cases additional review may be required. The processing time therefore depends on the verification status and the issuing partner.

No. Payments in Russia are not supported. Payments will also not be processed by services registered in the following countries: Afghanistan, Belarus, Cuba, Iran, North Korea, Syria, Venezuela, Myanmar, Somalia, Ukraine, and Yemen.

A payment may be declined for several reasons, including insufficient balance, merchant or country restrictions, incorrect card or billing details, unsupported merchant category, security checks, or restrictions applied by the merchant or acquiring bank. Payments may also fail if the merchant does not accept the particular card type or BIN. Some merchants additionally compare the country of the account, device, IP address, phone number, and billing information. If a payment fails, first check the card details, available balance, billing address, and any restrictions shown in the app. If everything is correct but the payment is still declined, contact support with the merchant name and transaction details.

The final amount may differ because of currency conversion, exchange-rate fluctuations, merchant pre-authorisation, tips, deposits, or additional fees applied by the merchant, acquiring bank, card network, or issuing partner. Some merchants — such as hotels, car rentals, subscription services, and online platforms — may temporarily reserve an amount that is higher than the final purchase price. Once the transaction is completed, the final amount or any unused reserved balance is normally adjusted automatically.

The cardholder name is provided together with the card details and we recommend using that name whenever possible. The field should contain letters only. Numbers, special characters, and certain restricted words such as “Fraud” or “Dollars” may not be accepted.

Please contact the support team of the service or merchant where the payment was made. In many cases, if the merchant does not complete the transaction, the funds are automatically returned to the card, usually within 24 hours.

The card may be linked to a service with recurring or subscription payments enabled. Some merchants automatically charge the card periodically, for example once a month. Check the card transaction history to identify the merchant. If you do not recognize the transaction, contact support.

Always check the coin and the network against the ones shown in the app for your address. A transfer made using an unsupported network or a different coin is not credited automatically. Recovery is not guaranteed and, depending on the blockchain and transaction type, may be technically impossible. If this happens, contact support as soon as possible and provide the transaction hash (TxID), the coin, network, amount, and destination address. We will check whether recovery is technically possible.